Dunzo vs Shiprocket Quick: Which Service Offers the Best Delivery Solution?
On-demand and hyperlocal delivery services have changed how you sell and how customers shop for essentials online. These services directly connect customers with local businesses in their areas and ensure that they receive their orders quickly, often within a couple of hours or sometimes even in 10-20 minutes. These delivery models prioritise convenience, speed, and reliability, whether you’re selling medicines, groceries, or freshly prepared meals. However, choose the best delivery solution to cater to your customers’ immediate needs and enhance the shopping experience.
This blog compares the two most prominent hyperlocal delivery services, Shiprocket and Dunzo, analysing factors such as delivery speed, cost, customer support, and more.
Dunzo
Dunzo is an on-demand delivery service in major Indian cities, including Bangalore, Chennai, Mumbai, Delhi, Gurgaon, Pune, Kolkata, Noida, and Hyderabad. However, it can only be used for hyperlocal deliveries within a particular city; it does not support intercity, state, or international courier deliveries.
Dunzo for Business (D4B) offers delivery services for a variety of items, including same day delivery for medicines, groceries, pet supplies, fruits and vegetables, meat and fish, and more. It also offers pickup and delivery services for packages. Using Dunzo for Business, you can deliver anything less than 15 kg, easily carried on a bike, and not an illegal or restricted item.
Their strength lies in their speed and the extensive range of products they offer users. By collaborating with neighbourhood businesses, Dunzo creates a mutually beneficial relationship. These businesses gain an online presence, customer insights, and increased sales while Dunzo gets closer to its customers. This local approach allows Dunzo to track and deliver more personalised and efficient services.
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SR Quick
Shiprocket Quick is a hyperlocal delivery service by Shiprocket that brings all your favourite local delivery partners in a single app. It’s designed to make local deliveries affordable, quick, and reliable for your business and customers.
With Shiprocket Quick, you can choose from a variety of local courier partners all on one app based on your budget, preferences, and other factors. Some of the key partners include Borzo, Flash, Ola, LoadShare Networks, and Dunzo. You can send shipments just a few blocks away or across towns without worrying about meeting minimum distance requirements. Shiprocket Quick can handle all local deliveries efficiently and even supports cash-on-delivery (COD) options. Your customers can pay when they receive their orders.
Shiprocket Quick offers parcel insurance to ensure quick and reliable deliveries and protect the shipment during transit. It will refund the money if the shipment is lost or damaged during transit and costs more than Rs. 2500. However, if the item costs less than Rs. 2,500, the refund amount will be based on the invoice value.
Currently, Shiprocket Quick supports deliveries from a single pickup point to one destination at a time. Here’s how it works:
- Place a request for shipping an order.
- A rider who’ll be responsible for completing the delivery will be assigned in a few seconds.
- The assigned rider will reach the pickup location and collect the order.
- Once the shipment is picked up, the rider will deliver it to the specified location.
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Delivery Speed and Efficiency
Here is a detailed differentiation of the delivery services and efficiency of Dunzo for Business and Shiprocket Quick.
| Feature/Aspect | Shiprocket Quick | Dunzo for Business (D4B) |
| Delivery Speed | Local deliveries are completed in a few minutes. | It takes 10-20 minutes to deliver. |
| Delivery Scope | Focuses on local deliveries, handling short distances. | Uses one pickup to deliver to multiple customers in the same order and save money. |
| Insurance | Provides insurance for items over Rs. 2500 for lost or damaged shipments. | Details not available. |
| Scheduling Deliveries | Does not support advance scheduling of deliveries. | Allows scheduling of pickups and deliveries up to 2 days in advance. |
| Multi-Order Deliveries | No multi-order delivery option from a single pickup point. | Allows delivering multiple orders from a single pickup point. |
| OTP for Safety | No mention of OTP usage for order safety. | Assign OTP to each order to ensure secure delivery. |
| Real-Time Order Tracking | Live real-time shipment tracking feature, ensuring you stay informed. | Offers real-time tracking and live-order updates for customers. |
| Cash-on-Delivery (COD) | Supports COD; customers pay on delivery. | COD is available, with delivery charges passed on to customers. |
ALSO READ: Top Local Courier Services for Hyperlocal Deliveries
Cost-Effectiveness
Here’s a table showing the difference in costs between both the delivery services.
| Feature | Shiprocket Quick | Dunzo for Business |
| Delivery Charges | Starts at Rs. 10 per km, with no demand surcharge fee | The amount varies between Rs. 10-60 based on the distance and the order value. |
| Pricing Structure | Transparent and uniform pricing for all couriers. | Pricing varies based on location and delivery distance. |
| Sign-Up Fee | No sign-up charges | No sign-up charges; charges apply only for delivered orders |
Both services have no sign-up charges, with charges only applying based on deliveries.
ALSO READ: Comparing courier charges of the Top Delivery Apps
Customer Support and Experience
| Feature | Shiprocket Quick | Dunzo for Business |
| Support Availability | Available via chat or call, responsive and quick support | Round-the-clock support is available through live chat |
| Response Time | Fast and effective issue resolution | Immediate assistance is available for shipment concerns |
Both platforms ensure that you receive timely help, but Shiprocket Quick offers more diverse support options with both chat and call, while Dunzo for Business focuses on live chat for quick resolution.
ALSO READ: Future Trends of Hyperlocal Delivery
Conclusion
With the right hyperlocal delivery service, you can offer your customers more than just speed and convenience. Though Dunzo and Shiprocket are two of the biggest providers of hyperlocal, on-demand delivery services, each has unique features and benefits. Dunzo’s dedicated hyperlocal delivery service ensures quick and reliable intracity deliveries. Shiprocket Quick, on the other hand, is known for bringing together various delivery partners on a single app, and you can choose from various options to optimise and enhance your delivery operations. Eventually, the delivery solution you choose will depend on consideration of several factors, ensuring it complements your business objectives so you can meet your customers’ expectations.
Still curious about Shiprocket Quick? Sign up today to explore its features and see how it stands out in the world of hyperlocal delivery!
