For any online store to sustain, it is important that it maintains a constant growth rate. The best way to do this is by retaining your customers and giving them a seamless experience. When you work day and night to offer your buyers the best online shopping experience, nothing is more daunting than delayed shipments. Let’s see how you can dodge these roadblocks and eliminate the hassle of delayed orders.
Whether the shipment delay is caused due to the carelessness of your store or due to the courier services, in the ends, it is you who is accountable to your customers. If your customers are disappointed with the delayed shipping, it can put a serious dent on your company’s image. At that time, it does not matter whether your customer loves your products. All that matters is that they didn’t get the package on time.
While most of the time, shipping delays can make you helpless, however, it does not mean that you cannot avoid them on the first hand. Check out some easy ways through which you can ensure that the shipments reach your customer on time.
Keep Your Inventory Ready
Always keep a check on the number of products in your inventory and update it every week on your website. You won’t want your customer to order some product that is not available in the warehouse. This will result in delays and your customer will eventually get frustrated. Let your customer know if some product is not available on your website.
Moreover, displaying out of stock products is still better than canceling an order.
Keep Your Warehouse Ready
After a while, you must be aware of the most popular products. You would like to keep them in such a place in your warehouse so that it can be easily dispatched. Keep a track on which product is kept where in your warehouse, to avoid any wastage of time in searching the product. Clearly instruct your warehouse personnel about their duties and responsibilities. You can also go through this blog to know some warehouse management tips.
Keep Packaging Material Handy
Packaging takes a lot of time, which might result in shipping delays. Make sure that you have all the packaging material ready. Also, check if you have apt packaging materials that are needed for the type of products that you are selling. Keep those ready so that you can pack your products and send them for shipping quickly.
Get An Automated Logistics Software
To save your time as well as money, experts recommend getting automated shipping software. This will help you import orders, process them, assign AWB number and print shipping labels easily. You can also integrate this software with your software or marketplace for more convenience.
Be Prepared For the Holiday Season
It has been observed that maximum shipping delays are during the holiday season. It is during this time that most people are sending gifts and products to their loved ones. Also, many courier services do not ship on public holidays. Keep these things in mind and make the necessary arrangements. Make sure that all the pending shipments are cleared before the holiday season start to avoid any further delays.
Keeping the above points in mind, you can avoid shipping delays to a great extent. Other than this, it is always recommended to inform your customers beforehand, in case of any shipping delays. You can notify them during checkout or simply send them a mail with proper reason so that they are also mentally prepared for the shipment. It will surely make a good rapport for your company. But, make sure that you don’t have to send them these notifications again and again; otherwise, this tactic may backfire.
Hope these points help you. Share if you have any other secret to avoid shipping delays. We would love to know. Happy Shipping!
28.9.2019 you delhiveryed. This share is not mine. Please return your product. please help me.
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