Returns management starts with customer requests and ends with restocked products.

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Return management is crucial for customer satisfaction and inventory control.

Steps in returns management: 1. Return Requested 2. Quality Checked 3. Refund/Replacement Initiated 4. Restocking, repair or disposal 5. Data analysis for improvement

Leverage returns for growth: Improve customer satisfaction, reduce waste and improve quality.

Manage returns effectively to turn a negative experience into an advantage.