When running an online business, arming yourself with the latest industry trends is a must.

Social media platforms like Facebook and Instagram are becoming increasingly popular among consumers to discover and purchase products.

#1 Trend: Rise in Social Commerce

Consumers are widely using voice assistants, and it is becoming an important tool for online shopping.

#2 Trend: Increased Use of Voice Assistants

Many brands are using personalized communication to attract and retain customers. 

#3 Trend: Personalized Communication

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As per studies, most customers abandon their carts when they face difficulty in checkout. Easy to navigate checkout process is a must.

#4 Trend: Seamless Checkout Process

Chatbots are lately becoming one of the most important components of offering exceptional customer service.

#5 Trend: Increased Use of Chatbots

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